Established in 1987, College Hospital Costa Mesa is an Acute Care Hospital accredited by The Joint Commission and licensed by the California Department of Health Services. Located conveniently at the end of the 55 freeway in Costa Mesa California, College Hospital Costa Mesa offers medical/surgical services as well as a full spectrum of psychiatric services dedicated to the treatment of adult and adolescent patients. This full spectrum includes designated psychiatric beds as well as partial hospitalization services. Our medical and surgical specialty services (such as Medical Detoxification from drugs and alcohol) compliment the tertiary care services of the large medical centers in Orange County. In commitment to our patients, College Hospital Costa Mesa has established the following Mission, Vision and Values:

MISSION:

  • College Hospital Costa Mesa strives to provide a continuum of superior patient-focused, medical, surgical, and behavioral health services in an efficient manner to meet the needs of our community.

VISION:

  • College Hospital Costa Mesa, in recognition of its Mission, will strive to be a respected health care provider, recognized for excellence and exceptional service.

VALUES:

  • College Hospital Costa Mesa’s values include the following: Integrity; Innovation; Compassion; Excellence; Commitment; and Collaboration.

ANNOUNCEMENT REGARDING COVID-19

  1. In this extraordinary time, as the COVID-19 virus continues to spread throughout our community and across the nation, for College Hospital Costa Mesa there is nothing more important than the safety and well-being of our patients and workers. This is a moment we are ready to face, and we will do it together, with you and for you.
    • College Hospital Costa Mesa is always preparing for a possible infectious disease outbreak. We have mobilized our well-trained teams to respond to the COVID-19 outbreak.
    • We are tightly coordinating with county, state, and federal public health officials, following guidance issued by the Centers for Disease Control and Prevention and the California Department of Public Health.
    • We are working closely with our local and regional emergency preparedness infrastructure, and are in frequent communication with public health officials as suspected and confirmed cases of COVID-19 are identified in the community.
  2. We know many people may be alarmed and concerned. That is because this situation is rapidly evolving, and information changes almost daily. Here’s what we can tell you: to best protect our community, care at College Hospital Costa Mesa will look a little different in the coming weeks as we implement additional safeguards.
    • Our hospital could be transformed in a variety of ways including: temporary tents to accommodate increased demand, longer wait times, and additional screenings.
    • Hospital policies: We may limit/restrict visitors to inpatients, recommend/encourage telehealth visits for non-emergent care, postpone elective and non-urgent surgeries and procedures.

And we want you to know that we are here for you, ready to provide care in every way. Even as some aspects of care may temporarily change, you can count on College Hospital Costa Mesa to be here for you and your loved ones.

Although there might be some modifications, our staff are here 24/7 for medical and behavioral health care needs.

California Crisis Care Continuum Guidelines

COVID Vaccine Information
https://othena.com

Susan L. TaylorMrs. Taylor started her career with College Health Enterprises in 2005.  She was appointed Chief Executive Officer of College Hospital Costa Mesa in July of 2010.

Mrs. Taylor received her law degree from Pepperdine University School of Law.  She received her Bachelor of Arts degree from the University of California, Santa Barbara.  She is licensed to practice law in the State of California and the State of Nevada.  She has been admitted to the Federal and State Courts in both California and Nevada.

Prior to her employment with College Health Enterprises, Mrs. Taylor was an associate with a medical malpractice defense firm in Costa Mesa, California.  Mrs. Taylor has represented numerous healthcare providers in litigation involving medical malpractice, elder abuse, personal injury, breach of contract, premises liability and insurance bad faith.

Prior to being appointed Chief Executive Officer of College Hospital Costa Mesa, Mrs. Taylor served as General Counsel for College Health Enterprises.  In this capacity, Mrs. Taylor was responsible for advising on the risk associated with the company’s facilities; both from a liability and financial standpoint.  She was also responsible for ensuring that all of the company’s facilities were compliant with all State and Federal regulations, including the Health Insurance Portability and Accountability Act (HIPAA) and all Corporate Compliance regulations.

Ms. Taylor has also served as Vice President of Managed Care for College Health Enterprises.  In this capacity, Mrs. Taylor was responsible for negotiation and contract management with regard to numerous health plans (i.e., Blue Cross, Blue Shield) that maintain Service Provider Agreements with the facilities of College Health Enterprises.  She was also responsible for resolving conflicts between payors and providers, along with maintaining excellent relationships with the health plans that we contract with.  Mrs. Taylor was responsible for a percentage of the combined gross revenue at College Hospital(s).  Managed Care payor sources include major medical health plans, behavioral health carve-outs, medical groups and ancillary providers.  Additional managed care duties included all aspects of contracting and pre-contractual review process, implementation, network development, maintenance, problem resolution, account management, credentialing applications, specials projects, new business opportunities, and communication to assure smooth operations and contract compliance issues at all of the company’s facilities.

Mrs. Taylor is a member of the American Society for Healthcare Risk Management (ASHRM), Healthcare Finance Management Association (HFMA), Northern Alliance on Mental Illness (NAMI), Nevada Bar Association and the California Bar Association.


Susan L. Taylor

Chief Executive Officer
College Hospital Costa Mesa

Michael SchwartzDr. Schwartz joined the College Hospital Costa Mesa Medical Staff in 2002. He became Chief of Staff in August 2013. Dr. Schwartz does a remarkable job at providing leadership and guidance to the medical staff and promoting effective communication between the medical staff, administration and Board of Directors. He is also very involved in the delivery of patient care at the hospital and ensures that the quality of care the patients receive is high.

Dr. Schwartz received his medical degree from Philadelphia College of Osteopathic Medicine, Philadelphia, PA and was Chief Resident while completing his Psychiatric Residency at the Medical College of Pennsylvania, Eastern Pennsylvania Psychiatric Institute in Philadelphia, PA. He has served as an investigator in several studies researching pharmacological agents in psychiatry.


Michael Schwartz D.O.

Chief of Staff
College Hospital Costa Mesa

Kimberly BeardKimberly Beard began her career with College Hospital in 1998 as a floor nurse. Kimberly has worked her way up in the company and was promoted to Director of Psychiatric Services in 2003. Seeking an opportunity to further her career, Kimberly accepted the position she now holds as Director of Nursing Services in 2009.

Kimberly has worked within the psychiatric field since 1992 and obtained her psychiatric board certification through the ANCC in 2002. She obtained her BSN and MSN through the University of Phoenix.

Kimberly is responsible for overseeing and ensuring the safety of the day to day operations of nursing services, activity therapy, and program at College Hospital Costa Mesa. Additionally her duties include implementation of quality improvement programs such as seclusion and restraint reduction, striving to become a restraint free facility. Kimberly also is an active member of the community serving on the California Hospital Association Behavioral Health Board and the Advisory Board for Orange Coast College


Kimberly Beard MSN, RN-BC, CPHQ

Chief Nursing Officer
College Hospital Costa Mesa

Dale BracyIn August, of 1994, Mr. Bracy was hired, as the Director of Accounting, with College Hospital Costa Mesa. He was promoted to the senior management position of Controller in 1998. Mr. Bracy has held the title of Chief Financial Officer since December of 2004.

Before joining College Hospital Costa Mesa he spent many years performing a variety of accounting and financial analysis functions for a large Los Angeles aerospace company as well as working for one of the Big Five National CPA firms.

Mr. Bracy holds a Bachelor of Arts degree in Accounting from the University of Oregon. He is a Certified Public Accountant and currently is a member of the San Diego Imperial Chapter of the Healthcare Financial Management Association.

Mr. Bracy is responsible for financial reporting, cash management, budget analysis, and strategic financial planning for College Hospital Costa Mesa.

Mr. Bracy has resided in Orange and Riverside Counties


Dale Bracy

Chief Financial Officer
College Hospital Costa Mesa

Alex SantiagoAlex Santiago, MHRM is the Director of Human Resources at College Hospital Costa Mesa. With College Hospitals since 2002, she obtained the knowledge, understanding, experience and is responsible for the healthcare human resources functions of the hospital. Alex holds the principle that employees need to know that they can depend on Human Resources to guide, protect and nurture them as they struggle with career and life issues. Alex believes that Human Resources succeeds by earning the satisfaction of the customers, the respect and trust of those who govern, support and do business with us; and the pride of our employees. Alex’s areas of responsibility include, but not limited to, recruitment and staffing, benefits, classification and compensation, learning and development, employee relations and legal, accreditation and regulatory compliance.

Alex holds a Bachelor of Arts degree in Psychology and a certificate of Human Resources Management from California State University Fullerton, and a Master of Science degree in Human Resources Management from Walden University. She is a member of the Allied for Health Compensation and Practices Committee, the HealthCare Human Resources Management Association of CA, the Hospital Association of Southern California and the American Society of HealthCare Human Resources Administration.

Alex Santiago, MHRM
Director of Human Resources
College Hospital Costa Mesa

Nicolette PachecoSince January 2010 Nicolette Pacheco has assisted in several departments at College Hospital Costa Mesa. She has been a vital part of the Quality Improvement/Risk Management (QI/RM) Department since she began with the company; and has become a fundamental part of the organization as a whole. Nicolette’s outstanding attention to detail has allowed her to grow and excel professionally within College Hospital Costa Mesa.

As Director of Quality, Risk Management and Medical Staff Services, Nicolette is responsible for regulatory compliance and has lead CHCM to several successful Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS) and the Department of Mental Health surveys. She is also responsible for coordinating all Performance Improvement Activities and serves as the Patient Safety Officer. She oversees all Risk Management Activities in coordination with the Corporate Risk Manager.

Nicolette is a native of Southern California, and enjoys spending time with her grandchildren at the beach.


Nicolette Pacheco, HACP

Director of Quality, Risk Management and Medical Staff Services
College Hospital Costa Mesa

Sally PfeiferSally Pfeifer, RN began her career in the Med/Surg Department in 2010 as a Licensed Vocational Nurse at College Hospital Costa Mesa (CHCM). Since then, she has served in the role of charge nurse and Nurse Manager in clinical areas of the hospital which include Medical Surgical, Psychiatric units and the Surgical Services department.

Sally was appointed Director of Medical Surgical Services in January 2021. As a member of Nursing Administration, she directly supervises the Medical/Surgical Unit, COVID Unit and the Surgical Services Department as well as providing clinical oversight for nursing practices throughout the Hospital. As the Director of Medical Surgical Services, Sally provides leadership and supervisory support to staff, communicates the CHCM Hospital vision and priorities, and facilitates the development of a team aligned with its organizational goals. She sets performance expectations and provides coaching to achieve positive results. Fostering teamwork, communication, and collaboration among all departments, she analyzes and enhances patient care and services to meet or exceed the expectations of the customer.

Sally holds a Bachelor’s Degree in Nursing and is a member of the AORN, ISEN, APNA, AMSN and Sigma Theta Tau.


Sally Pfeifer, BSN RN

Director of Medical Surgical Services
College Hospital Costa Mesa

Access Services

College Hospital’s Access Services is staffed 24 hours a day, 7 days a week, by intake specialists who respond to the caller’s needs by arranging crisis team evaluations or providing referral to resources.  Access Services assists in the admission process by obtaining information, verifying insurance and preparing the patient for admission.

Crisis Team

College Hospital’s Crisis Team is a mobile psychiatric service that has been operating and serving the community since 1989.  Staffed 24 hours a day, 7 days a week, the College Crisis team responds to requests for service in Orange County from hospitals and police departments. (Orange County restricts responses to other locations unless contractually approved)

All on-site or off-site assessments, consultations and referrals are conducted by designated licensed mental health professionals.  This multidisciplinary team includes RN’s, MFT’s and LCSW’s. During a face to face interview, the clinician determines the nature and severity of the problem and identifies the support services needed, if any.

There are medical parameters required for all psychiatric admissions.

Notice of Privacy Practices
Special Language Needs Program

College Hospital Costa Mesa recognizes that language and/or communication barriers may exist between patients and hospital staff. Please be advised that arrangements will be made for interpreters or bilingual professional staff to ensure adequate and speedy communication between patients and staff at all times. A copy of our Special Language Needs Program Policy is provided here for you to review.

Information Regarding Holds

Q: Who makes the determination that an involuntary hold is necessary?
A: A qualified individual who is designated by the county can place an individual on an involuntary hold.

Q: What are the criteria for a psychiatric inpatient hospitalization?
A: Danger to self (DTS) / Danger to Others (DTO) A person may be dangerous to self and others when he/she has recently threatened or attempted suicide or serious bodily injury. He/she may have demonstrated danger of substantial and imminent harm to himself/herself and/ or others through some recent act, attempt or threat of the same. Gravely Disabled (GD) Gravely disabled means that the person is unable to take care of themselves and their basic needs like food, clothing, or shelter.

Q: What is a “5150 hold?”
A: A 72-hour involuntary hold used to place an adult in an inpatient hospital setting for psychiatric evaluation and treatment. The person must meet one or more of the following criteria:

  • Danger to self- (DTS)
  • Danger to other- (DTO)
  • Gravely disabled- (GD)

Q: What is a “5585 hold?”
A: A 72-hour involuntary hold used to place a person under the age of 18 in an inpatient hospital setting for psychiatric evaluation and treatment. The person must meet one or more of the following criteria:

  • Danger to self- (DTS)
  • Danger to other- (DTO)
  • Gravely disabled- (GD)

Q: What is a “5250 hold?”
A: A 14-day involuntary hold that is placed by a physician following a 5150 hold for additional intensive treatment. The person must meet one or more of the following criteria:

  • Danger to self- (DTS)
  • Danger to other- (DTO)
  • Gravely disabled- (GD)

Just because the 5250 is a 14-day hold, the patient may be released (by the physician) sooner than 14 days based on the patient’s behaviors.

Q: What is a “5270 hold?”
A: A 30-day involuntary hold that is placed by the physician following a 5250 for additional intensive treatment. A patient must meet the criteria of:

  • Gravely disabled- (GD)

Q: What is a Probable Cause Hearing (PCH)?
A: Each patient is placed on 5250 (14 day hold) or 5270 (30 day hold) has a right to a Probable Cause Hearing. The Probable Cause Hearing is held within the first four days of a 14 day or 30 day hold. A Probable Cause Hearing is scheduled at the hospital. The purpose of the Probable Cause Hearing is to gather as much information as possible so the hearing officer can decide whether probable cause exists to believe the person is Danger to Self (DTS), Danger to Others (DTO), or Gravely Disabled (GD).

Q: What is Writ of Habeas Corpus?
A: A patient that is placed on an involuntary hold has the right to request a Writ of Habeas Corpus. A Writ of Habeas Corpus is a legal proceeding where the patient will appear before a judge in Supreme Court to contest a psychiatric hold. A patient may file a Writ of Habeas Corpus at any time during their stay.

Q: What is a Riese Petition?
A: A legal process initiated when a physician believes that the patient lacks the capacity to consent for psychiatric medications. If approved, the medications can be administered without the patient’s consent.

Q: What is LPS Conservatorship?
A: The LPS Conservatorship process occurs when the court appoints a conservator. A conservator is someone who makes certain legal decisions for the patient. Some of these decisions include:

  • Medication approval/consent
  • Medical treatment decisions
  • Money management
  • Residency approval

When a patient is on conservatorship in addition to the above, the court may limit their right to:

  • Vote
  • Enter into contracts
  • To drive
  • Own firearms

The LPS Conservatorship lasts for a maximum of one year at a time, unless the court is petitioned and then it can be renewed by the court for one additional year.

Q: How can I obtain a LPS Conservatorship for the patient?
A: If the patient’s physician believes that the patient’s mental disorder keeps them from being able to provide their basic needs (food, shelter, or clothing) he/she may make a recommendation to county public guardian’s office. The public guardian investigator then makes a recommendation to the court regarding the conservatorship. A judge makes the final decision on the conservatorship.

Information Regarding Visiting Hours

Q: What are the visiting hours?
A: Please see Visiting Hours

Information Regarding Patient’s Stay

Q: How often is the patient seen by the Psychiatrist?
A: The patient will be seen by the psychiatrist daily.

Q: Why would the Psychiatrist change a patient’s medication?
A: A psychiatrist may change a patient’s medication for the following reasons:

  • Poor treatment response- i.e the patient is not responding appropriate to the course of treatment that is prescribed;
  • Adverse effects-a harmful or abnormal effect from the prescribed medication;
  • Request of patient/caregiver

Q: Why won’t staff tell me how the patient is doing while they’re in the hospital?
A: Hospital staff may release information to individuals (i.e., family/friends) that the patient or legal guardian/conservator approves to have that information. The hospital will make every effort to communicate with those approved to receive information about the patient.

Q: With “Voluntary Status,” can the patient leave at any time?
A: Yes. If the patient is no longer meets criteria (DTS, DTO, GD) the hospital can no longer legally hold the patient and he/she may leave. However, should the patient meet criteria the patient may be placed on a 5150.

Information Regarding Discharge

Q: Can the hospital find the patient a new place to live?
A: The Social Services Department can provide placement resources and referrals. Placement results depend on a number of factors including:

  • Current resources
  • Recommended level of care
  • Placement availability
  • Patient’s desire

Types of Placements may include:

  • Board and Care
  • Room and Board
  • Sober Living

Social Services will communicate with the selected facility and the patient’s support system. They will also arrange for the patient’s placement and their outpatient follow up treatment.

Contact Information

We want to ensure that your questions and/or concerns are adequately and timely addressed. Should you need additional information, you may contact us below for additional assistance:

Susan Taylor, JD, FACHE
Chief Executive Officer
(949) 574-3328
SusanT@chcm.us
Kimberly Beard, MSN, RN-BC, CPHQ
Chief Nursing Officer
(949) 574-3623
KimberlyB@chcm.us
Sarah Magana, CTRS, RTC
Director of Activity Therapy / Program
Customer Service Ambassador
(949) 642-2734 Ext. 2388
SarahM@chcm.us
Nicolette Pacheco, LVN, HACP
Quality Improvement / Risk Manager
(949) 574-3607
NicoletteP@chcm.us

Confidentiality

Federal and State laws prohibit College Hospital from disclosing patient health information without the written consent of the patient.  College Hospital strictly complies with all Federal and State laws governing the privacy, security, use and disclosure of patient health information.

Visiting Hours

  1. In order to ensure proper COVID protocols are followed the following steps will be taken:
    • COVID: Masking in a healthcare facility is required regardless of vaccination status.
    • Prior to entry, we are requiring all visitors to provide proof of COVID-19 vaccination or a lab Antigen test taken within 24 hours of visit date or a PCR test taken within 48 hours of visit date. Proof must be a PRINTED copy of a negative test result; or the original/photo of vaccination card. Photos of an Antigen/at-home COVID test or PCR test will not be accepted. We do not provide COVID-19 testing on-site for visitors. We appreciate your patience and cooperation during this time.
    • Visitation will be conducted on a scheduled basis.
    • Each unit has a designated time to conduct visitation to ensure proper social distancing can be maintained.

     

    Visiting hours are by appointment only: Please contact the Nursing Station or a Social Worker for scheduling assistance.
    Increments of 15 min and 1 person at a time.

    Adult Psychiatric Units:
    East Daily 4:00 pm to 5:00 pm
    South Daily 2:00 pm to 3:00 pm
    Open Daily 2:00 pm to 3:00 pm
    West Daily 7:30 pm to 8:30 pm
    North Daily 7:30 pm to 8:30 pm
    Adolescent Unit: Daily Session 1: 6:00 pm to 6:15 pm
    Daily Session 2: 6:20 pm to 6:35 pm
    Medical Surgical Unit: Daily 3:00 pm to 4:00 pm

    If you would like to visit a patient during a different time, you may contact the Charge Nurse to discuss setting up a visitation date/time.

  2. Children under the age of 14 will not be permitted to visit.
  3. Any person who is exhibiting flu-like symptoms will not be permitted to visit.
  4. If you cannot come at the designated times above, please call in advance for special privileges as doctor approval is required.
  5. Only one visitor per patient. If there are two visitors for one patient, separate appointments can be made to fulfill satisfactory visiting time of 15 minutes each. Please request this with the Nursing and/or Social Services staff.
  6. All patients have the right to refuse visitors at any time.

Please sign in with the operator or security guard to receive a Visitors Badge.
When allowed to enter the unit, please check-in at the nursing station.

Please note: Personal belongings may not be brought onto the unit including purses and bulky jackets, please leave these items locked in your vehicle.

Bringing Items for Patients

  1. For the safety of all our patients, we ask that you do not bring in the following:
    1. Food (special arrangements can be made in advance);
    2. Glass or sharp objects (including flower vases);
    3. Items with cords or strings (shoelaces, belts, walkman, hair dryer, balloons, etc.)
    4. Electronics including phones, laptops, recording devices, cameras, hair dryers, etc.
  2. If belongings are brought at any time other than visiting hours, belongings must be left at the front desk to be picked up by a unit staff member.

It is highly recommended that patients leave valuables at home.

Patient Safety is the highest priority for our staff at College Hospital Costa Mesa. One of the ways we are able to maintain a safe and therapeutic environment for our patients is by prohibiting the storage of certain items in patient rooms. Those items are considered to be “contraband” on all units and will be securely stored during a patients stay in the hospital. The following is a list of most common contraband, although it is not inclusive.

Contraband:

Adult Units:

  • All Purses
  • Amplifiers
  • Any items (s) presenting a risk per charge nurse
  • Aftershave/perfume
  • Belts, sashes, ties, scarves
  • Cameras
  • Chewing tobacco
  • Chains
  • Cigars/alcohol
  • Curling irons
  • Draw string pants
  • Drug paraphernalia
  • Glass Items
  • Hairdryers
  • Hangers
  • Items with cords
  • Items with straps/string
  • Jewelry
  • Knives
  • Long pencils (only golf pencils allowed)/pens
  • Magazines/booklets containing staples
  • Matches/lighters
  • Metal Wire, rods, blades or metal objects
  • Materials related to sex, drugs violence or death
  • Medications
  • Metal cans
  • Nail polish remover
  • Nylons
  • Plastic bags
  • Radios
  • Scissors
  • Shoelaces
  • Steel-toed boots
  • Tape Recorders or any type recording device
  • Underwire bras
  • Violent poster
  • Violent records/tapes or blank tapes
  • Walkman radios
  • Weapons
  • White out
Adolescent Units:

  • All Purses
  • Amplifiers
  • Any items (s) presenting a risk per charge nurse
  • Aftershave/perfume
  • Belts, sashes, ties, scarves
  • Cameras
  • Chains
  • Cigars/alcohol
  • Cosmetics/Make-up
  • Curling irons
  • Draw string pants
  • Drug paraphernalia
  • Electronic toys
  • Glass items
  • Hairdryers
  • Hangers
  • Items with cords
  • Items with straps/string
  • Jewelry
  • Knives
  • Long pencils (only golf pencils allowed)/pens
  • Magazines/booklets containing staples
  • Matches/lighters
  • Metal wire, rods, blades or metal objects
  • Materials related to sex, drugs violence or death
  • Medications
  • Metal cans
  • Nail polish remover
  • Nylons
  • Pencil sharpeners
  • Plastic bags
  • Radios with cords
  • Scissors
  • Shoelaces
  • Steel-toed boots
  • Tape recorders or any type recording device
  • Tobacco products
  • Underwire bras
  • Violent posters
  • Violent records/tapes or blank tapes
  • Weapons
  • White out

All contraband items that cannnot be sent home with family or friends will be stored securely on the unit or in the safe until discharge. Any illegal substance will be destroyed by two licensed staff members and weapons will be turned over to the police department.

Your Patient Financial Representative can be reached directly at (562) 904-3998, Monday through Friday, 8 a.m.- 4:30 p.m. (Pacific Time).

Payment can be made by mail or via website at www.chc.la

Mail Check, Money Orders, Cashier’s Check

Make payable to “College Hospital Costa Mesa”. Include statement payment portion or billing letter. Your payment will process within 2-4 weeks. Send to:

College Hospital Costa Mesa
Attn: Patient Accounting
301 Victoria Street
Costa Mesa, CA 92627

Note – payment can be made via credit card by completing the bottom portion of your statement and mailing to the above address.

Website at www.chc.la

(1) Go to Quick Links
(2) Click Pay Bill Online
(3) Click Pay Costa Mesa Bill

If you are unable to pay the amount in full, an interest free payment plan can be arranged. To arrange monthly payments or obtain an itemized bill please contact your Patient Financial Representative at (562) 904-3998.

College Hospital bills your insurance company for care provided by the hospital. The amount the insurance company pays is determined by your plan’s benefits. Your insurance plan will apply deductible and coinsurance amounts based on your individual policy. Once payment is received from your insurance plan the indicated deductible and coinsurance amounts will then be billed directly to you.

It is common to receive more than one bill, such as a bill for your hospital visit and a separate bill for physician services. Physician charges are not part of your College Hospital bill. You will be billed separately by any hospital-based doctors who treat you. Types of bills you may receive include:

Hospital bills: these bills may include fees for your room, meals, nursing care, hospital therapy, and lab tests.

Physician bills: these bills may include doctor visits, consultations, reviewing lab results and procedures. If, during your stay, you required tests or treatments, you may receive bills from physicians you did not see in person. These bills are for their professional services such as diagnosing and interpreting test results. If you have any questions about charges on these physician bills, please call the number printed on your bill.

Patients without insurance may qualify for Medi-Cal. Applications can be filed at your local County Social Services Office or via website www.dhcs.ca.gov/services/medi-cal.

Under College Hospitals Charity Care Policy, those who have inadequate insurance coverage and who meet Federal Poverty Income Guidelines may qualify for a discount. The Charity Care Policy can be obtained online. If you believe you qualify for a discount, please complete Financial Assistance Application, and provide the required documents for consideration.

Your application can be submitted via email at charitycare@chc.la or via mail to PO Box 2104 Santa Fe Springs, CA 90670.

If you have questions regarding the application, please contact your Patient Financial Representative at (562) 904-3998, Monday through Friday, 8 a.m.- 4:30 p.m. (Pacific Time).

If you are unable to pay the amount in full, an interest free payment plan can be arranged. Depending on the balance due payment arrangements can be made, not to exceed twelve (12) months. Payment arrangements are interest free. Recurring payments will be deducted from the debit card you provide once a month for the agreed amount. To arrange monthly payments please contact your Patient Financial Representative at (562) 904-3998.

If you believe there is an error on your bill, please notify us in writing. Written disputes should be sent to 301 Victoria Street Costa Mesa, CA 92627. Attn: Risk Management/ QI Director.

When you send your written dispute, please include the following information:

  • Your Name
  • Your Patient Account Number
  • Dates of Services
  • An explanation of why you believe the charges are inaccurate

You will receive a response to your dispute within thirty (30) working days.

Upon admission to our hospital, you will receive our Patient Financial Pamphlet. You may preview the Inpatient Pamphlet here.

The mission of College Hospital is to develop, manage and promote a continuum of health care services to meet the needs of our community specializing in behavioral and detox services. This includes offering financial assistance or services at a discounted price to those who qualify.

College Hospital provides our patients the option to qualify for Financial Assistance. This charity policy is a means through which College Hospital will work to meet the behavioral and detox needs of its patients by offering services at no charge or at a nominal charge for qualified patients. While County government has the responsibility for providing services to the indigent, College Hospital assists in carrying out that responsibility. Helping to meet the needs of the uninsured and underinsured is an important element in our commitment to the community. The Charity Care qualifications are based on the Federal Poverty Level guidelines and are contingent upon the completion of the required documentation.

View our full policy and procedure here: English | Spanish

 

Qualifying for Financial Assistance

  • Assistance is available if services being provided are not covered/reimbursed by Medi-Cal or any other third party, the patient is self-pay, the patient has medical expenses which exceed 10% of the family income, and/or patient has family income at or below 400% of the FPL.
  • Full financial assistance is available if the patient’s income is 400% or less of the FPL, regardless of net worth or size of bill.
  • Partial financial assistance is available If the patient’s income is between 401% and 450% of the FPL.
  • Assistance is based upon a sliding scale based on family size and income level, regardless of net worth or size of bill.

To view the current Federal Poverty Level guidelines, please visit https://aspe.hhs.gov/topics/poverty-economic-mobility/poverty-guidelines

 

How to Apply

Download and print the Financial Assistance Application and instructions here: English | Spanish

The Centers for Medicare and Medicaid (CMS) established guidance for hospitals to make available a list of their standard charges online.

At College Hospital, we know that health care can be an unexpected expense and that the cost of health care services can be a deciding factor for many people as they plan for care. Our hospital supports health care pricing transparency and tools that help patients and consumers evaluate what care is best for them and any related financial costs.

Hospital charges can help patients understand what the costs might be for certain health care services; however, they don’t provide a full picture of what patients will pay. Patients’ financial liability will depend on the full course of treatment and on the type of insurance coverage they have. Patient financial liability is determined by each individual insurance policy.

If a patient has no insurance coverage, College Hospital offers the following discounted rates:

Inpatient Mental Health Treatment – $985 per day, all inclusive
Partial Hospital Treatment – $240 per day**

**In addition, patients will be charged per psychiatrist visit. Psychiatrist are not employees of the hospital and charge for fees separately from the facility.

Inpatient Detox Treatment – $850 per day, all inclusive
Outpatient ECT Treatment – $950 per day, all inclusive

We encourage all health care consumers to speak with their providers and their health plan to get a full picture of what they will pay. For our patients, we offer financial counseling for those experiencing hardship during any point throughout their care. We offer charity care applications for those who qualify based on the federal poverty income guidelines. In addition, we offer interest free payment plans for those patients who cannot pay the allocated patient liability in full. College Hospital is here to help you.

You have the right to receive a “Good Faith Estimate”
explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance and estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  • Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises

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